Question 1

Do you accept extended health insurance?

Accepted Answer

We do not direct bill insurance companies. Please check with your insurance provider to ensure services from a social worker are covered. Most plans do include Masters of Social Work providers. You will receive a receipt after your session and can submit it to your insurance provider for reimbursement.

Question 2

Do you offer payment plans?

Accepted Answer

No, we do not offer payment plans or packages for our services.

Question 3

What if I don’t have extended health benefits?

Accepted Answer

We recognize that financial hardship can be a barrier to accessing mental health services. We offer limited sliding scale options. Please refer to our Services (https://www.mosaichealingcollective.com/services-1)page to see eligibility and availability. We also provided a list of accessible therapy options if needed on our Resources (https://www.mosaichealingcollective.com/resources)page.

Question 4

What forms of payment do you accept?

Accepted Answer

We accept VISA debit, credit card and e-transfer.

Question 5

How do I find the right therapist?

Accepted Answer

Finding the right fit is an important part of your healing journey. Research suggests that the strength of the therapeutic relationship, over therapist training or experience,  leads to successful outcomes. Feeling safe and comfortable with your therapist shouldn’t be negotiable. Please see our article on how to find the right therapist.(https://www.mosaichealingcollective.com/post/how-to-find-the-right-relationship-therapist-edition)

Question 6

Do you offer consultations?

Accepted Answer

Yes! We offer free phone consultations. You can connect with us to determine if we can offer what you're looking for. We invite you to bring any questions you might have and get a vibe for the therapist. 
You can schedule a consultation by contacting us by email: info@mosaichealingcollective.com ((info@mosaichealingcollective.com))or phone: 647-686-8920

Question 7

Do I need a referral?

Accepted Answer

No, you don't need a referral to access our services.

Question 8

How many sessions do I need?

Accepted Answer

Therapy is tailored to fit your needs. Your therapist and you will work together to determine the number of sessions you might need depending on your goals. Research suggests that folks can benefit from 8-12 weekly sessions to gain successful long term outcomes. This means you don't have to be in therapy forever but we do recommend a consistent cadence (weekly is more beneficial to start, then dropping down to bi-weekly or monthly).

Question 9

I'm new to therapy. What can I expect?

Accepted Answer

Welcome! Starting therapy is incredibly courageous. We still might have some reservations based on what we've heard from loved ones, what's presented in the media, or even cultural stigma in relation to mental health.

In the first to third session, your therapist will spend the majority of the time getting to know you, your history and your goals. This is meant to be a collaborative process.

In the sessions following, you'll begin delving into meeting your goals. This could involve traditional talk therapy where you process what went on during your week, and/or perhaps you'll learn practical skills to help you cope or manage your relationships. Therapy can be a safe space for you to gain new perspectives, learn more about your thoughts and emotions, and commit to actions that align with your values.

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